Dear Ace Hardware,

I went to your store on West Market Street in Greensboro today to have 2 keys made. Unfortunately, one of them didn’t work when I met my new tenants at the house at 5pm. So I hightailed it back to the store to get the key fixed. I arrived at what I thought was 5.25 but when I got there, two Employees already had the door signed turned. They were still in the store so I got out and ran up to the door. I told them I got the key made there this morning and I needed it rekeyed because it didn’t work and one employee walked out right by me, ignoring me. The other said “We’re closed.” “You’re still inside the store- I just need you to fix the key you made for me this morning.” He Replied “We’re closed.” I said “But you’re right there- can’t you just fix this key for me right quick?” to which he replied “Can’t help you til in the morning.”

This is not the first time I have had issue with customer service in one of your stores. But this will be the last because I promise you one thing- I will never set foot in another Ace Hardware if I can help it. Lowe’s and Home Depot not only have hours past 5.30, but I have never been treated so rudely by one of their employees. Customer Service should be the rule, NOT the exception.




About michaeldriver

Home Boy.
This entry was posted in Uncategorized and tagged , , , . Bookmark the permalink.

One Response to Dear Ace Hardware,

  1. Betzilla says:

    I concur, MD. My experience was quite similar and I will never EVER darken the door of that particular Ace again. I want to give business local…but only when my biz is appreciated.

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